The process for returning your purchased item should be initiated within 30 days from the original purchase date. After this 30-day period, we regret to inform you that returns or exchanges cannot be accommodated.
To qualify for a return, the item must remain unused and in the same condition as when received. Returns and exchanges should be accompanied by the original packaging.
Items classified as intimate or sanitary goods, hazardous materials, or flammable liquids or gases are ineligible for return.
To complete a return, we require a receipt or proof of purchase.
Refund
Upon receiving and inspecting your returned item, you will receive an email notification confirming the item's receipt. Subsequently, you will be informed of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will be automatically applied to your credit card or the original payment method, within the specified return duration determined by your bank.
Delayed or Missing Refunds:
If you have not received the refund, please check your bank account for the most up-to-date information. The refund process may take some time.
Alternatively, contact your credit card company, as it may require some time before the refund is officially posted.
If you have taken these steps and the refund is still pending, please reach out to us at [email protected].
Sale Items:
Refunds are only applicable to regular-priced items; discounted products are non-refundable.
Exchange Procedure:
We facilitate exchanges only for items that are defective or damaged. If you need an exchange for the same item, please email us with verifiable proof in the form of photos or videos at [email protected]. Our team will promptly respond to your request.
You are responsible for covering the shipping costs associated with returning the item. Unfortunately, shipping costs are non-refundable. In the case of a refund, the return shipping expenses will be deducted from the refunded amount.
The time it takes for the exchanged product to reach you may vary depending on your location.
For items valued at over $75, we recommend using a trackable shipping service or obtaining shipping insurance. We cannot guarantee the receipt of your returned item.
Modifications to Return & Refund Policy:
We reserve the right, at our discretion, to amend, update, or substitute any section of this Return & Refund Policy. These alterations will be communicated through updates on our website. It is your responsibility to periodically check our website for any revisions. Continued use or access to our website or services after changes to this Return & Refund Policy constitutes acceptance of such changes.